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Hiring: Membership and Volunteer Manager

Village Network of Petaluma  | Published on 5/23/2017

Village Network of Petaluma

Job Description


Title: Volunteer and Membership Manager

Duties: Volunteer and membership program management and operations

Hours and Salary:  Part-time, 24-30 hours/week; competitive salary, depending on experience.

Start Date: July 2017


The Village Network of Petaluma seeks a dynamic, experienced professional to work on behalf of our nonprofit organization and in collaboration with our all-volunteer Membership and Volunteer Management Teams.

Launched in 2014, we are part of a nationwide network of 200 nonprofit, membership-based villages built on an innovative model of reciprocal giving and receiving.  Members, volunteers, and staff work together to empower adults 50+ to continue living active, independent, and connected lives in our own homes as we age.  Together, we create a vibrant community, providing social connection and volunteer services.  To support members’ physical, emotional, intellectual, and social well-being, the Village offers many educational programs, interest groups, and social events. In addition, the Village provides a wide range of volunteer services, such as transportation, MedPals, phone check-ins, personal visits, computer help, minor home repairs, and referrals to screened service providers.  Please see this website
 and for more information.

The Membership and Volunteer Manager
embraces the Village mission and assures that members and volunteers feel connected to the Village community in a meaningful and enriching way. This person supports Village-wide efforts to grow our membership, enhance volunteer engagement, and increase our capacity to serve our members. Initially trained and supervised by the Operations Manager, this person works in collaboration with the Board of Directors, under the direction of its President, and with our teams of trained and motivated volunteers. Initially, the Membership and Volunteer Manager will serve as the Village’s only paid staff position.

Assuming membership growth continues, we plan to hire an Administrative Coordinator when the Membership and Volunteer Manager completes a training period and is ready to supervise this position. The Administrative Coordinator will assume some of the responsibilities described below, allowing the manager to focus more on volunteer and membership growth and management. Then, as membership grows and resources allow, we will consider adding hours and expanding the scope of the management position. Our two-year goal is to increase our current 85 members and 85 volunteers to 125 members and requisite volunteers.

Primary Responsibilities

Member Services: Respond to member requests and match with volunteer service providers. Create and coordinate communications with members. In partnership with the Operations Manager and volunteer Call Response Team, implement, manage and evaluate member services. Support the work of the Membership Team, work with them to solve problems as they arise, and grow membership.

Volunteer Management
:  Working with the Volunteer Management Team, manage the volunteer program including recruitment, training, placement, communications, and evaluation of the program. Conduct effective record keeping and data tracking of all volunteer activities. Implement volunteer recognition activities.

Village Programs and Social Events
: Working with the Program and Membership Teams, coordinate scheduling, RSVP’s and program set-up. Maintain website calendar of events. Provide support for interest groups developed by members.

Community Outreach
: Working with Community Outreach Team, support membership and volunteer growth. Post to on-line calendars and distribute press releases on Village events.

Daily Operations: Field incoming phone calls and handle mail. Supervise Office Volunteer Team. Provide administrative and logistical support for organization meetings. Oversee maintenance of office and supplies. Provide support for fund development initiatives as needed. Other duties as specified.

Service Provider Relationships
: Maintain and enhance our Screened Service Provider and Member Referral databases. Recruit, vet, and evaluate Screened Service Providers.

Team Support
: Support Board and Team Leaders in providing organizational support of the Village and direct service to members.


Skills and Characteristics

  • Excellent written, verbal, and electronic communication skills.

  • Highly proficient in MS Office suite of software. Quick study, willing to learn ClubExpress computer management system.

  • Proven project management and record keeping skills.

  • Highly organized with strong attention to detail.

  • Proficient in social media and digital communications.

  • A proven team player comfortable working in collaborative relationships.

  • Upbeat/enthusiastic about supporting older adults and building community aligned with Village mission.

  • Skilled communicator with various groups and individuals from all income levels, ethnicities, etc.

  • Solid work ethic, professional and service-oriented manner.

  • A self-starter, but comfortable in asking questions, reporting problems, and being flexible with changing priorities.


Experience and Education

  • Professional experience in building and coordinating a volunteer program required.

  • At least 2 years’ experience supervising and mentoring both staff and volunteers required.

  • Passion and enthusiasm for working in the aging field required.

  • Bachelor’s degree required.

  • At least 2 years’ experience working with, or actively supporting, older adults desired.

  • Professional work experience in aging, geriatrics, or gerontology desired.

  • Experience in working with a membership organization and nonprofit environment preferred.

  • Minimum two years’ experience in direct service delivery desired.

  • Knowledge of senior and other community services in the Petaluma area preferred.


Note: The Village Network of Petaluma is an equal opportunity employer.  Duties, responsibilities, and direct report may change to reflect needs of the organization.


To Apply:

Please send a thoughtful cover letter and your resume attached to an email to: no later than June 16. Please put last name and job title in subject line. Submissions without a cover letter will not be considered. No phone calls please. Interviews will be conducted in late June.

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